Legal
Rental terms
§ 1 Scope
(1) These rental terms apply to the provision of the Kreativfreunde rental kit by Friederike Eimers, Kreativfreunde, Heinrich-Zille-Weg 8, 47447 Moers (hereinafter "we") to customers (hereinafter "you") who have ordered a Guest Wall or another product with a rental kit from us.
(2) Our General Terms and Conditionsalso apply. In the event of any conflict, these rental terms take precedence with regard to the rental kit.
§ 2 Rental item
(1) The rental kit consists of: carry case with a custom-fit foam insert, hammer, stamping block, wooden holder with 40 letter stamps (letters A to Z, numbers 0 to 8, with the 6 also serving as a 9, and the symbols ampersand, heart, ring, bride and groom), wooden container for the tags, oak wooden box with instructions on Alu Dibond, six spare tags, one of them on a practice tag holder. We will send you a free DHL return label by email.
(2) The metal tags for your Guest Wall and the spare tags become your property and do not need to be returned.
(3) The components of the rental kit are made for the Kreativfreunde system and finished by hand by us, for example sanded, oiled, labelled and laser-engraved. They are not available on the open market.
§ 3 Conclusion of contract and rental price
(1) The rental agreement is concluded when you order the product to which the rental kit belongs.
(2) The rental and the outbound and return shipping of the rental kit are included in the purchase price or in the stated shipping costs. We do not charge a deposit.
(3) If several persons order together, for example a couple, they are jointly and severally liable for the obligations under these rental terms. Each of them may also make and receive statements concerning the rental kit on behalf of the other.
§ 4 Rental period, delivery and return
(1) We dispatch the rental kit so that it reaches you no later than two to three days before your event. The rental period begins upon delivery. Please make sure that the parcel can be accepted at the delivery address provided. If you consent to DHL parcel notifications during the ordering process, DHL will inform you of the delivery date and you can choose a drop-off location or a redirection.
(2) If the parcel cannot be delivered for reasons for which you are responsible, for example because a parcel is not collected from the branch within the storage period and is returned to us, you will bear the costs of re-sending it.
(3) Please drop off the rental kit at a DHL acceptance point no later than the third working day after your event, using the DHL return label we send you by email. Working days are Monday to Friday, excluding public holidays. For example: if you celebrate on a Saturday, drop off the rental kit at DHL by Wednesday. The decisive factor is the handover to DHL. The rental period ends upon receipt by us.
(4) How to pack the rental kit for return shipping:
- all parts complete in the carry case with foam insert, including parts that are damaged or broken and including damaged instructions,
- the instructions wrapped in the packing paper again,
- the carry case in a shipping box, ideally the one in which you received the rental kit.
Please therefore keep the case, box and packing paper until you return the kit.
(5) If you can no longer find the return label, please send us a short message and we will send it to you again. If you ship the rental kit yourself instead, for example via your witnesses, this is at your own expense and must be done as an insured parcel with tracking.
(6) Please keep the proof of postage or the tracking number until we have confirmed receipt of the rental kit.
(7) We know there is a lot going on after a celebration. That is why we only charge a usage fee of 25 euros for each calendar day or part thereof on which the rental kit has not yet been handed over to DHL from the eighth day after your event. This applies only if you are responsible for the delay and we have reminded you of the return by email beforehand. You are entitled to prove that we have suffered no damage or significantly less damage. A tacit extension of the rental period pursuant to § 545 BGB is excluded.
(8) If you cannot meet the deadline for good reason, for example due to illness, please get in touch with us. We will find a solution together.
§ 5 Inspection on receipt and after return
(1) Please check the rental kit for completeness and functionality after receipt, but no later than the day before your event. Use the practice tag for this.
(2) If anything is missing or damaged, please contact us immediately by email at info@kreativfreunde.com or by telephone on +49 2841 6086244. We will provide a replacement as quickly as possible, usually by exchanging individual parts. Your statutory rights remain unaffected.
(3) After receipt, we will confirm by email that the rental kit has arrived. We will check it for completeness and damage and contact you within 14 days of receipt if anything is missing or damaged.
§ 6 Your obligations
(1) Please handle the rental kit with care and use it only as described in the instructions.
(2) The letter stamps may only be used on the metal tags supplied and together with the stamping block, not on other materials such as stone, glass, tiles or other metal. Please protect the rental kit from moisture and do not leave it outdoors.
(3) Please instruct your guests on the safe handling of the hammer and stamps. Children should only use the rental kit under the supervision of an adult.
(4) If a part is damaged, please stop using it and let us know.
(5) If something breaks or gets lost during the celebration, that can happen. Simply send us a short email to info@kreativfreunde.com, ideally with a photo. If a part is stolen, please also report it to the police.
(6) Please do not remove or cover any logos or engravings. The components of the rental kit, including the instructions, must not be written on, painted or have anything stuck on them.
(7) Subletting or making the kit available to third parties outside your event is not permitted. Damage to the rental kit caused by your guests during the event is deemed, in relation to us, to be your responsibility.
(8) If third parties assert rights to the rental kit, for example through seizure, please inform them that it is our property and notify us without delay.
(9) Normal signs of wear resulting from intended use are covered by the rental and are not considered damage.
(10) Please return the rental kit in a clean condition. If the rental kit is so heavily soiled that it requires cleaning beyond normal cleaning, for example because parts are stuck together by drinks, food, wax or glue, we will charge a cleaning fee of €20. You are entitled to prove that we have incurred no effort or significantly less effort. Normal signs of wear under paragraph 9 are not included.
§ 7 Loss and damage
(1) If a damaged part can be repaired, we will only charge the actual repair costs, but no more than the flat rate under paragraph 2.
(2) If a part is lost or can no longer be repaired and you are responsible for this, we will charge the following flat rates for replacement, provided we actually replace the part:
| Component | Flat rate |
| Letter stamp, per piece | 15 € |
| Hammer | 30 € |
| Stamping block | 50 € |
| Carry case | 200 € |
| Foam insert | 30 € |
| Wooden holder for letter stamps | 100 € |
| Wooden container for tags | 50 € |
| Oak wooden box for instructions | 100 € |
| Instructions on Alu Dibond | 50 € |
| Complete rental kit (sum of all components) | 1.210 € |
(3) You are entitled to prove that we have suffered no damage or significantly less damage.
(4) If the rental kit is lost or damaged on its way back even though you packed it as described in § 4 (4) and sent it with our DHL return label, we bear this risk. Damage caused by different or inadequate packaging is at your expense.
(5) Our tip: many private liability insurance policies also cover damage to rented items. It is worth taking a quick look at your policy.
§ 8 Our liability
(1) We are liable without limitation for intent and gross negligence and for injury to life, body or health.
(2) In the event of a slightly negligent breach of material contractual obligations, our liability is limited to the foreseeable damage typical for this type of contract. Material contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance you may regularly rely.
(3) Strict liability (irrespective of fault) for defects existing at the time the contract is concluded pursuant to § 536a (1) BGB is excluded.
(4) Liability under the German Product Liability Act (Produkthaftungsgesetz) remains unaffected.
§ 9 If the rental kit does not arrive on time
(1) If it becomes apparent that the rental kit will not reach you on time, for example because the parcel is held up in transit, we will send you a replacement kit by express shipping at our expense.
(2) If we are still unable to provide you with a rental kit before your event, we will refund the full purchase price. In return, you will send the Guest Wall back to us.
§ 10 Withdrawal and final provisions
(1) Your right of withdrawal is governed by our Right of withdrawal.
(2) Communications and statements concerning the rental kit may be made in text form, for example by email.
(3) German law applies. For consumers, this choice of law applies only insofar as it does not deprive you of the protection afforded by mandatory provisions of the law of the country in which you have your habitual residence.
(4) We process your personal data in accordance with our privacy policy.
(5) Should any provision of these rental terms be invalid, the validity of the remaining provisions remains unaffected.
Last updated: October 2026